How long will take to receive my finished crystal?

We usually produce the crystal within 48 hours from receipt of your order. We use USPS (United States Postal Service) for all of our shipments. The shipping service you select will determine the time the shipment takes to get to you.

Can you combine people and pets from multiple photos and add more than two lines of text?

Yes, we can create a collage of several people and/or pets with as much text as will fit on the crystal piece you select.. Depending on the size of the crystal piece, we will combine multiple people or animals from multiple photos and any text to fit into one crystal piece. You can mail or email the images and text to us with your layout instructions. We will create a draft layout for your approval before we engrave the crystal. The cost to you will be the cost of the crystal piece plus our current hourly image editing rate.

What resolution should I scan the photo?

Usually 300 dpi (dots per inch) is acceptable. If we are enlarging the photo to fill a large sized crystal from a small photo 600 dpi would be better and mailing us the original photo would be best.

What do I do if I don’t have a digital photo?

You can scan your original photo to create a digital image file

Can I send the file from my digital camera storage card?

Yes, as long as the image file is in a .jpg format we can use it.

What if I don’t like the crystal piece you make?

We make every effort to create the finest custom crystal possible but if you are not happy with our work we will redo it or refund the purchase price. You will need to let us know and return your crystal within 30 days of receipt.